Executive Vice President & Chief Operating Officer

ABOUT

THE ROLE The Chief Operations Officer (COO) will serve as a critical member of the executive management team. In collaboration with the CEO and the Leadership Team, the COO will articulate and implement the strategic vision through the Centers and provide leadership for the Association’s strategic direction, membership strategy, facilities management, financial stability, community relations, staffing, development and organizational planning. The COO must be knowledgeable of and embrace our diverse community, its opportunities, challenges, needs and resources and have a broad knowledge of the YMCA locally, nationally, and worldwide.

The COO must participate and nurture broad networks of alliances with others to exchange knowledge and information in support of change initiatives. Additionally, the COO must set goals, monitor work, evaluate results, and hold the organization accountable to ensure departmental and organization objectives are met and are in line with the needs and mission of the Association.

This position requires a team player with the ability to effectively work with stakeholders in the community, members, staff and volunteers. A key competency requirement of the COO is to multi-task proficiently, create, shape and track the strategic direction and business plan against new and existing initiatives with the Metropolitan Board of Directors and Center Boards of Managers.

The COO must have proven broad leadership skills and the ability to achieve organizational and community change. The COO must be future-oriented, a sound planner and organizer to establish and direct the achievement of long-range strategic goals.

The COO will manage a budget of at least $75 million, with an overall Association budget of $125 million, including a mix of membership, program, and facilities, and also engage the Board of Directors frequently under the direction of the CEO.WHAT YOU WILL DOCulture

Promote and nurture a positive and inclusive organizational culture that aligns with the organization's values and mission.

Implement programs and initiatives that enhance employee engagement, morale, and professional development.

Act as a role model for organizational values, fostering a collaborative and respectful work environment.

Facilitate internal communications and ensure that the organizational culture is reflected in all operational practices.

Work in strong partnership with each Leader amongst the Leadership Team to ensure business and mission integration. The Leadership Team Culture is cohesive and silos are not accepted.

Membership Develop and execute strategies to attract, retain, and engage members, ensuring a high level of satisfaction and loyalty.

Monitor and analyze membership trends, feedback, and needs to inform program development and service enhancements.

Oversee membership services, including onboarding, support, and renewal processes.

Coordinate with marketing and communications teams to promote membership benefits and initiatives.

Facilities and Real Estate Strategy Management Develop and manage the strategic plan for facilities and real estate, including acquisition, leasing, maintenance, and development.

Oversee the management of physical assets, ensuring they meet the needs of the organization and are maintained to a high standard.

Collaborate with external vendors, contractors, and real estate professionals to negotiate contracts and manage projects.

Ensure compliance with all relevant regulations and standards related to facilities and real estate.

Operational Leadership Develop and implement operational strategies to enhance efficiency, effectiveness, and service delivery across the organization.

Oversee day-to-day operations, ensuring adherence to policies, procedures, and best practices.

Provide strategic direction and oversight for all operational activities, ensuring alignment with the YMCA’s mission and goals.

Lead and mentor a diverse team of operational staff, fostering a culture of accountability and high performance.

Ensures the operational growth of the YMCA, which includes but is not limited to expansion, community member recruitment and retention, pricing strategies, new site…