Program Manager IV

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org .

PAY RATE: $84101.47 - $88527.86 Per Year
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

• Develop and manage project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements
• Develop program policies, procedure plans, and associated communications documents
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Develop best practices and tools for project execution and management
• Train, coach, and manage service teams on program requirements, tools, and methods to meet those requirements
• Effectively communicate project expectation to team members and senior management in a timely and clear fashion
• Delegate tasks and responsibilities to appropriate personnel
• Manage multiple teams of staff located at various work sites
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
• Ensure program interim and final goals and requirements are achieved
• Training and supervision of staff, and acting as problem-solving resource for difficult cases
• Meeting grant objectives, adhering to grant guidelines, available to LA County 24 Hours, 365 days per year (or temporarily designated alternate)
• Provides information to Division Director highlighting progress towards reaching set goals
• Budgets resources and tracks expenditures; ensures quality service to program clients.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
• Measures and assess impact of services; supports and participates in key elements to the program's success, including close supervision of staff as outlined below:
• Oversight of the case management services provided, supervision of staff interactions with participants; examination of cultural considerations for potential biases and trauma informed approaches.
• Chart review and case conferences with Contractor staff regarding participants on their caseload.
• Regular supervision sessions with Contractor staff which shall be documented and made available to County upon request.
• Available on an on-call basis to provide guidance during any emergency situations encountered by case management staff.
• Effectively communicates program expectations to team members, ensures Case Conferencing and HSH required training (external and in-service) is performed and recorded.
• Prepare monthly budget reports and proposals
• Estimate and allocate resources that participants may need in order to achieve project goals
• Create and analyze budget, reports, and program goals
• Communicate with funder on an ongoing basis
• Collaborate with community partners for services and housing opportunities to program participants
• Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work
• Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities
• Effectively prioritize and execute tasks in high pressure situations

The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc).