Technical Assistant - Building and Safety

Job Summary:

Under general supervision, provides assistance in general administrative and technical functions for the Building and Safety Division within the Community Development Department. This role's primary focus will be on support for the Building and Safety Division.

• Provide information and assistance to the public regarding Community Development and Building and Safety programs, projects, processes, and services through counter service, telephone, and email.
• Respond to inquiries in a timely, professional, and courteous manner, providing accurate information and directing individuals to appropriate resources or City staff as needed.
• Establish and maintain effective and positive working relationships with City staff, applicants, contractors, and members of the public.
• Perform other related duties and responsibilities as assigned.

The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered (non-exempt)

• Ability to organize
• Understand and follow written and oral instructions
• Deal tactfully and effectively with staff, participants and the public

• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance.
• Completed coursework in areas of study such as Liberal Arts, Business, Public Affairs, Community Development is desirable.

• Problem Solving – Analytically and logically evaluating information
• Learning Agility – Seeking learning opportunities and applying the lessons to work
• Handling Stress – Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability
• Safety Focus – Showing Vigilance and care in identifying and addressing health risks and safety hazards
• Customer Focus – Attending to the Needs and expectations of customers
• Informing – Proactively obtaining and sharing information
• Teamwork – Collaborating with others to achieve shared goals
• Valuing Diversity – Appreciating the benefits of varied backgrounds and cultures in the work place
• Allocating Resources – Prioritizing the use of fiscal and material resources to maximize organizational effectiveness

• Put people first
• Be visionary
• Be an ambassador for Lancaster
• Be fiscally responsible
• Be creative
• Always improving
• Be adaptable and resilient

• Position self to bend or twist (frequent)
• To move, transport, position items up to 50 lbs. (frequent)
• Stationary or squatting position (frequent)

• Work under time pressure (moderate to frequent)
• Interruptions(frequent)

• Analyze (frequent)
• Computations (frequent)
• Generate Written Work Product (infrequent)
• Independent Problem Solving (continuous)
• Interruptions (frequent)
• Maintain positive public relations (continuous)
• Organize (frequent)

Pursuant to California Government Code Section , all public employees are declared disaster service workers subject to disaster service activities as may be assigned to them in the event of fire, flood, earthquake, or other natural or man-made disaster.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting