Resource Coordinator

Job Description

Our healthcare client in Lancaster, CA is seeking multiple Patient Coordinator for direct hire opportunities. There are a few day shifts and a few night shift roles.

Description
Job Objective:
The Patient Resource Coordinator is a leader in both clinical and operational areas with an emphasis on the clinical environment and patient throughput. The objective of the job position is to support the functions delegated by Chief Nursing Officer, department director and/or manager. Facilitate and improve patient movement both in and out of the department. Identify and address ongoing barriers or concerns and facilitate process improvements to improve patient flow.

Provide first-line day-to-day operational supervision of nursing services and allocation of personnel in assigned functional unit/area. Communicate effectively with the interdisciplinary team to ensure healthcare team/staff provide high quality, cost-effective and patient-focused care that complies with all organizational, departmental, local, state and federal regulatory requirements

Duties and Responsibilities:

Mission, Vision, Core Values and Strategic Plan

1. Contributes and demonstrates commitment to the mission and Vision of the Medical Center by modeling behavior, motivating, and engaging staff.
2. Models Core and values performance standards while building confidence in others to achieve them. Leads by example and serves as a professional role model.
3. Establish an environment that promotes teamwork, accountability, integrity, respect, and positive morale
4. Implement department goals and objectives based on Medical Center 's strategic plan
5. Must meet all the established criteria for Registered Nurse competency levels as identified by clinical area.

Financial/Labor Management.

1. Supports, understands and operates within the department's financial goals and objectives including cost and inventory control
2. Assist the nursing director/manager in identifying cost reduction strategies and process improvement.
3. Supports nursing director/manager in developing staff understanding of their roles in supporting the department's budget
4. Implement and adhere to productivity goals
5. Utilizes active listening and escalate using proper chain of command.
6. Assist the nursing director/manager by managing staffing levels according to unit need and Medical Center policy
7. Supports and assists with unit specific decisions regarding policies and procedures, as directed by the Nursing Director/Manager.
8. Assists in oversight of Shift Huddles and timely staff communication.
9. Serves as a contact when resource allocation questions arise; works with the House Supervisor and Staffer for resolution.

Facilitate day-to-day operations and delivery of patient care services including clinical practice and quality standards, staffing, patient throughput, and labor relations.

1. Supports nursing director/manager in providing highest standard of patient care in compliance with the Nursing Practice Act, TJC, federal, state and local regulatory requirements, established departmental policies/procedures and standards, as well as with utilization and clinical/performance standards and measures.
2. Collaborates with throughput team in managing patient flow.
3. Conducts timely department rounds to ensure patient safety, customer service, and quality standards are met.
4. Facilitates patient flow, including timely discharge and/or transfer of patients and ensuring appropriate utilization of beds.
5. Collaborates with House Supervisor, Bed Control, and Case Management to facilitate admissions and transfers.
6. Facilitates and coordinates appropriate shift staffing in collaboration with Nursing Office to ensure the care of all patients on the unit based on patient acuity, state mandated ratios, and learning needs and the skill level of the nursing staff.
7. Assists nursing director/manager, with coordinating/ facilitating staff breaks and relieves staff for breaks as necessary.
8. Maintains unit environment to ensure appropriate supplies are available and area is quiet, free from hazards, clean, and meets compliance standards.
9. Provides assistance and/or direction to other units when required, due to patient care needs.
10. Moves and accepts key changes quickly.
11. Assists and/or assumes patient care as necessary.
12. Projects appropriate staffing requirements and makes appropriate assignments.
13. Support patient care initiatives, (ie. Quiet Time, Early Mobility, and in person Bedside Report)

Develops and Fosters a high performing team.

1. Contributes to the ongoing assessment of the competency of staff within the department and identifies opportunity for improvement and works with the Education Department.
2. Promotes department growth by assisting with staff mentoring, training, guidance, preceptorship, and real-time correction or education.
3. Supports and comply with the Medical Center policies and procedures. Able to direct others according to established policy.
4. Assist nursing…