QA/QC Manager Job Lancaster area,California USA,Quality Assurance

Overview

The QA/QC Manager is responsible for leading and growing Big Oil Co’s Quality Assurance and Quality Control (QA/QC) department. Reporting directly to the Chief Science Officer (CSO), this role owns the full scope of the company’s electronic Quality Management System (eQMS), C15 Solutions, a 20+ module QMS platform built on Veeva Vault Quality One that manages all aspects of the company’s QA/QC department across all departments within Operations.

Primary

Duties

Note:

Primary duties include, but are not limited to the following responsibilities:

Own full authority and accountability for the product batch release process, including reviewing and providing final digital signature to approve or reject the release of all product batches for Sales.

Oversee the submission and management of work order requests (WKRs) for internal inventory management projects.

Manage the performance of the QA/QC VA team responsible for processing all WKRs and digitally filing all paperwork received from the BHO, SHO, and Packaging departments.

Complete or oversee mass balancing and yield reporting for each Product Batch Record (P ) on C15 prior to release, ensuring mass balancing/yield reports are provided on each project’s associated Click Up task.

Lead and complete investigations for Incident Reports and other Quality Events as needed to document quality issues identified during batch record reviews, including but not limited to issues with product quality or safety, yield or loss, intake or PO variance, and other discrepancies.

Analytical Testing Program

Own and manage all aspects of the company’s analytical testing program across all departments.

Develop, maintain, and continuously improve the company’s analytical sampling protocol, ensuring alignment with industry best practices and DCC regulatory requirements.

Ensure all samples are taken according to the established sampling protocol and coordinate with analytical labs to have samples sent out for analysis within 24 hours of batch completion.

Review returned COA results to check for pass/fail outcomes; lead investigations and work with analytical labs to resolve any failures or variances.

Maintain relationships with analytical laboratory partners, evaluating lab performance, negotiating testing service fees, and managing vendor accountability.

Product Sampling Program

Oversee, monitor, and manage the company’s product sampling program including trade samples and R&D samples, ensuring compliance with SOP-QUA-008 and current DCC regulations §15041.2 (Trade Samples) and §15049 (Track and Trace Reporting).

Maintain all product sampling data collection spreadsheets and forms, updating them as needed to align with new product types or to improve data quality.

Notify Sales/Marketing and the broader Operations team if any product batches are found to be low quality.

Maintain the library of acknowledgements received from participants in the product sampling program.

QMS Ownership & Development

Own and manage the company’s electronic Quality Management System (eQMS) of C15 Solutions, built on Veeva Vault Quality One, serving as the system administrator and primary point of accountability for QMS integrity, accuracy, and compliance across all 20+ modules.

Assess the current state of all eQMS modules and develop a phased roadmap to fully activate, configure, and mature underutilized modules, including but not limited to:

Document Control:
Establish and enforce document control procedures including version control, approval workflows, lifecycle states, retention management, and archival processes.
Quality Event Management:
Formalize workflows for deviations, non-conformances, complaints, investigations, product recall management, and loss/theft reporting.
CAPA (Corrective & Preventive Actions):
Implement full CAPA workflows including risk classification, root cause analysis, effectiveness verification, and trending reports.
Change Control:
Configure multi-step change control approval workflows linked to asset records, controlled documents, CAPAs, and supplier records.
Training Management:
Coordinate and collaborate with the People Operations Manager to maintain and develop (as needed)…

QA​/QC Manager

QA/QC Manager