Floor Associate

Job Purpose

The Thrift Store Associate is the primary point of contact on the sales floor and operates as a Customer Service/Cashier representative.

• Must report for work at the scheduled time, be ready to perform work functions, and remain on task through the entire scheduled shift.
• Cashiering: assisting and greeting customers.
• Providing customer service, helping customers locate items, and thanking customers for shopping and supporting Hope of the Valley.
• Assist with stocking and returning items to their proper place at the Thrift Store.
• Cleaning and organizing:
  • Zoning: straighten and reorganize shelves to feature and increase item visibility.
  • Facing: pull items on the shelf forward to create the appearance of a full shelf.
  • Cleaning: daily sweeping, vacuuming, taking out trash, mopping, and cleaning windows and glass display cases.
• Communication: consistently communicate and work cohesively with staff, volunteers, and the public to foster a warm, courteous, friendly, and professional atmosphere.
• Assist with other work responsibilities as assigned by the Thrift Store Manager.

• High School Diploma or GED.
• Able to receive direction and independently follow tasks through with minimum supervision.
• Must be able to meet the physical demands of the job, such as moving and arranging merchandise.
• Strong communication skills, both verbal and written, with fellow workers and customers.
• Detail oriented, able to multi-task, and remain flexible with assignments.
• Must have strong organizational and interpersonal skills.
• Demonstrate a strong work ethic founded upon integrity, organizational skills, and goal-oriented behavior.
• Upholds attendance and performance standards.
• Ability and willingness to work effectively with diverse people and/or populations.
• Able to adhere to the practice of confidentiality regarding patients, families, staff, and the organization.
• Able to act in a kind, decent, and respectful manner at all times.
• Must be flexible to work some weekends and/or late evenings when needed.

• Typical warehouse/retail setting.

• Ability to work in a merchandising setting and lift a maximum of 40 lbs. without assistance; assistance is required for lifting or moving any objects of an awkward shape or over 40 lbs.
• Must follow safety policies and procedures; compliance with OSHA.
• Required to use provided safety material for certain duties.
• Manual dexterity capable of operating a cash register.
• Manual dexterity to clean and repair merchandise.
• Ability to execute frequent reaching, bending, handling, and lifting of merchandise.
• Ability to be on feet for the majority of the workday, except for breaks and lunch.
• This position works predominantly indoors in a store, warehouse, or dock environment— all of which are high-traffic settings involving people, equipment, and/or machinery.
• The area is generally clean, orderly, properly lighted, ventilated, and experiences constant foot traffic from employees, volunteers, vendors, and visitors.
• May be exposed to dust during the performance of certain duties.
• Noise levels are considered moderate to high.
• Requires regular standing, walking, sitting, crouching, stooping, speaking, hearing, and seeing.
• Requires manual dexterity for regular repetitive finger motion and frequently reaching, pulling, pushing, and lifting of objects and operating equipment.
• Requires manual ability to operate a pallet jack.
• May be exposed to extreme temperatures both hot and cold (variable weather).
• May be exposed to handling hazardous materials such as broken glass.

Part-time position; flexible schedule during store hours.