Sr Mobile Expert

Job Overview

Sr Mobile Expert at T-Mobile focuses on delivering best‑in‑class customer service and sales in experience stores. The role involves using in‑store systems and digital tools to resolve customer needs and contribute to a high‑performance culture.

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

• High School Diploma / GED (Required)

• Retail: 12+ months Neighborhood Mobile Expert
• Care:
  Elite Expert, Account Care
• Care:
  Elite Expert, Technical Care

• Consistently performs above company average in sales metrics.
• Demonstrated system and tool knowledge with the ability and aptitude to learn new skills.
• Strong problem‑solving skills and ability to handle customer escalations with a calm and professional demeanor.
• Demonstrated ability to work in a fast‑paced environment and handle multiple priorities simultaneously.
• Passionate about people, teams, and our Un‑carrier values.
• Strong customer‑service skills, passion, integrity, and energy (Required).
• Retail sales experience in high‑volume environment and ability to work in varied environments (Required).
• Detailed organization, multi‑tasking, versatility, communication, and attention to detail (Required).
• Training:
  Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required).
• Mathematics:
  Consistent accuracy with basic math and proficient use of a calculator (Required).
• Pass Certification and Quarterly Re‑certification Process.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Travel required:
  
  No
• DOT regulated position:
  No

Hourly base pay: $30.00. Annualized incentive target: $7,200. All employees are guaranteed at least $20/hour inclusive of base and incentives. Eligible employees receive an annual stock grant. Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants and purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, childcare subsidy, tuition assistance, and discounts on mobile service and home internet.

Additional voluntary coverage options are available.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship, veteran status, disability or any other protected status. Discrimination, retaliation or harassment are not tolerated.

Individuals with a disability requiring reasonable accommodation may email Applic or call  Please note this contact is not for applying for or inquiring about a position.