Overnight Lead Guest Services Team Member Lancaster

Job Description

The purpose of this job is to process merchandise and fuel transactions.

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a schedule of nights, weekends, and holidays.
• Background check is required.

Starting between: $17.60 - $20.75 / hour.

• Fuel Discount.
• Weekly Pay.
• RRSP (for Full Time Employees).
• Extended Health Care Advantages (for Full Time Employees).
• AD&D;
  Insurance (for Full Time Employees).
• Life Insurance (for Full Time Employees).
• Adoption Assistance.
• Tuition Reimbursement.
• Extensive Training Program.

This position is for a current vacancy.