Field Technician Lead - Lancaster, CA

Location:

In Field:
Farmersville, CA.

Location Status:
Work schedule is Tuesday through Saturday from 10:00a to 7:00p. Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $28 to $34 per hour

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

As the Field Technician Lead, you will play a critical role in overseeing and coordinating field operations, ensuring the successful deployment, maintenance, and repair of our telecommunications infrastructure. Your strong technical expertise, leadership skills, and commitment to excellence will drive the success of our field operations and contribute to the seamless delivery of telecom services to our customers.

The Field Technician Lead will be responsible for leading a team of field technicians in the installation, maintenance, and repair of telecommunications equipment, and ensuring that all work is completed safely, efficiently, and to the highest quality standards.

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• A valid California driver's license, subject to successful verification through a DMV check, is mandatory
• Minimum of 5 years of experience in telecommunications field operations, with at least 2 years in a leadership or supervisory role
• Proven technical knowledge of telecommunications equipment and services
• Ability to work offset shifts, which include Tuesdays through Saturdays from 10:00a to 7:00p
• Ability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
• Proficiency in Spanish Language a plus
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

• Serves as the primary point of contact for the field technician team. Lead and guide a team of field technicians to ensure efficient execution of tasks and projects.
• Provides technical expertise and troubleshooting support for complex telecom issues

• Plans, organizes, and prioritizes field operations to meet project deadlines and service level agreements
• Coordinates with other departments and stakeholders to ensure the smooth implementation of telecom services

• Oversees the installation and commissioning of telecom equipment, ensuring adherence to industry standards, safety protocols, and quality guidelines

• Supervises and participates in the troubleshooting, maintenance, and repair of telecom equipment and network infrastructure.
• Identifies and resolves technical issues promptly to minimize service disruptions

• Ensures the work performed by the field technician team meets company standards and customer expectations.
• Conducts quality checks and audits to maintain service excellence

• Trains and mentors field technicians, facilitating their skill development and growth
• Stays updated with the latest telecom technologies and industry trends to enhance the team's capabilities

• Upholds and enforces safety policies and procedures, promoting a culture of safety awareness among the field technician team

• Maintains accurate records of field activities, equipment inventory, and service reports
• Provides regular reports to management on the status of field operations, challenges faced, and recommendations for improvement

• Interacts with customers in a professional and courteous manner, addressing their concerns and providing technical assistance when necessary

• Manages equipment inventory, ensuring availability and proper maintenance of tools, test equipment, and…