Case Manager Problem Solving Specialist

PAY RATE

$23.98 - $25.24 per Hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Case Manager (Specialist) – Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager – Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis – locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) – Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.

• As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants
• Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan
• Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant’s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently
• Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis
• Coordinates follow-up services with participants and case management team
• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.
• Creates and maintains a housing database linking tenants to apartments
• Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants
• Conducts habitability and lead-based paint inspections of housing options as needed
• Works directly (One on One) with landlords on behalf of clients and program
• Develops support systems to meet individual client’s housing needs; coordinates and facilitates move‑in activities, rental negotiations, and service referrals as needed
• Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction
• Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.
• Continuously works to identify and apply new, creative approaches and solutions for each participant/family
• Additional duties as assigned
• Other duties as required

• Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment.
• Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system
• Identifies and locates housing options suitable for homeless program participants, inside the participant’s network initially, then through referral to social service partners
  • Creates and maintains a housing database linking tenants to apartments
  • Communicates with landlords and familiarise them with the program
  • Works one‑on‑one with landlords to help clients, and represent program
  • Acts as Mediator to assist in resolution of housing crisis
  • Performs follow‑up to ensure housing is sustained
• Develops Support system for clients to achieve and keep permanent housing, involving, family, landlords and services available in the community.
• Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs
• Participates in Community engagement and outreach efforts, supports Participants in the field, Partner with other VOALA and community service providers
• Ability to perform hard and soft file management, HMIS, CM…