Case Manager, System Navigator; HSLT - Nest

Role: Case Manager, System Navigator (HSLT)

Reports to: Program Manager, Housing Stability and Linkage

Program: 1700‑Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non‑Exempt/Non‑Management

Openings: 10

The Case Manager for the Housing Stability & Linkage Team provides direct services to Los Angeles County renters who are at risk of eviction or housing instability. Funded through the Los Angeles County Affordable Housing Solutions Agency (LACAHSA), this position plays a critical role in preventing homelessness by connecting clients to rental assistance, legal resources, and supportive services. Working as part of a multidisciplinary team, the Case Manager conducts triage and assessment, service planning, and resource connection to stabilize households and promote long‑term housing retention.

This role requires strong engagement skills, knowledge of housing resources, and a commitment to equitable, client‑centered care.

• Conduct comprehensive intakes and assessments to determine client needs, eligibility, and risk factors.
• Assess strengths and barriers of households who are unstably housed and at‑risk of homelessness to determine housing and service needs.
• Complete a prioritization tool with each participant/household to determine vulnerability and risk level.
• Work with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive‑assistance approach to determine appropriate type and level of assistance needed.
• Collaborate with Central Fiscal Agent and Legal Assistance programs to submit financial assistance requests and legal referrals in a timely manner, preventing further jeopardization of housing.
• Develop individualized housing stabilization goal plan with participants, including potential linkages to employment, legal, mental health, medical, and other community services.
• Provide advocacy with landlords on the household's behalf to develop a workable plan to maintain housing.
• Create and maintain consistent communication channels, both verbal and written, between several parties.
• Consult with management staff to confirm household has resolved housing crisis prior to exiting from program.
• Provide participant‑centered system navigation support to individuals who are not prioritized for financial support but are determined to be eligible for additional assistance.
• Work in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Provide linkage to credit counseling and other services necessary to assist program participants with budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Document all services identified and provided, referrals made, and participant feedback via satisfaction surveys in HMIS or a selected electronic database.
• Advocate for and actively assist individuals in obtaining services such as benefits, mental health, substance abuse, housing referrals, financial assistance, home‑based services, training, medical services, mentoring and socialization.
• Refer for reunification or relocation support when necessary.
• Maintain accurate, timely, and complete client records in an electronic database, ensuring all services and outcomes are documented in compliance with LACAHSA and agency requirements.
• Participate in case conferencing, team meetings, and cross‑system coordination efforts.
• Attend all meetings and trainings relevant to program and scope of work.
• Perform other duties as assigned.

• High School Diploma or GED or equivalent and minimum of one year case management or customer service experience.
• Able to communicate and interact with subcontractors, service providers, and community partners in a culturally competent manner.

• Bachelor's degree.
• Bilingual Spanish.

• Combination of field (travel required) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35 lbs.
• May…