Social Service Manager, Los Angeles-Pico Union

POSITION TITLE: Social Services Manager

REPORTS TO: Director of Recuperative Care

LOCATION: Los Angeles-Pico Union

CLASSIFICATION: Exempt, Full Time

SALARY: $60,000.00 - $70,000.00

• Work Shift: Tuesday-Saturday, 8:30AM-5:00PM
• All positions require candidates to successfully pass a background check, live scan and TB Test.

Social Services Manager

The Social Services Manager provides oversight within the social services department and liaises with hospital social workers and other external case manager representatives when necessary. The manager ensures quality of care while providing overall leadership in social services disciplines at their respective recuperative care sites, supports organizational goals, applies professional experience and independent judgment to complex tasks, performs a wide variety of managerial and administrative functions, assesses needs and ensures program objectives are met, and serves as a community and organizational resource on issues of healthcare and homelessness.

They are responsible for the management of all social services needs for recuperative care guests, providing staff support and guidance to interns and Recuperative Care Social Service Coordinators and associates to ensure project objectives are achieved, and shaping program direction through strategic networking, collaboration, and internal and external relationships.

• Provide direction, leadership and participate with providing information related to social services department and program site grant funding activities with Director’s acknowledgement and guidance.
• Maintain quality guest care by completing quality assurance checks of guest files and sites.
• Maintain a caseload of 25 and above, when required, to meet the needs of the facility.
• Conduct and/or assign social services staff to complete home visits and provide necessary case management to ensure housing placement stability for guests who have been discharged to permanent residence within the Rapid Re‑Housing (RRH) program.
• Conduct house/group advisory board meetings for guests to address concerns or feedback.
• Enter HMIS documentation and/or support social services staff in doing so and/or adhere to LAHSA standards, as applicable.
• Facilitate and provide ongoing case review, case conferencing, and ensure outcome measures are meeting strategic goals for the social services department.
• Audit and maintain accurate information contained in proprietary CRM database.
• Lead efforts to establish strategic partnerships with community resources that will benefit guest needs during their stay in the program and upon exit.
• Provide support as Social Services liaison between the Recuperative Care program and hospital social workers and other external case managers as needed to deepen partnerships and resolve any issues.
• Develop programs, activities, or recreation that will provide support or resources for social issues (HIV, mental health, sobriety, etc.) to improve program quality of care.
• Facilitate and/or coordinate relevant support groups at the sites with the guests that are present at least once a week.
• Provide direction and ensure compliance with appropriate guest interventions such as de‑escalation, non‑contact Crisis Prevention Intervention, motivational interviewing, etc.
• Provide continuous guidance to staff in the development of comprehensive discharge plans.
• Triage and address guest, staff, and programmatic concerns as needed.
• Ensure all guest notes and data collection is complete, timely, and accurate in the CRM database and/or e‑charts by each social services coordinator or associate in accordance with the program’s database goals.
• Maintain, manage, and review department budget with Director.
• Ensure social services coordinators or associates are maintaining the bed board application or any bed reservation tool to determine census cap for operational planning (e.g., guest meal planning).
• Conduct guest room searches when necessary and ensure harm reduction procedures for contraband are being adhered to.
• Complete weekly, bi‑monthly, or monthly one‑on‑one supervision support and/or coaching and mentoring via Culture Amp and training to social…