Office Manager

Contract Length: 6 months

Schedule: 30 hours per week

Pay Rate: $23.00–$24.75 per hour

As a vital member of the Bright Futures Adoption Center team, the Office Manager ensures efficient day‑to‑day operations and delivers high‑level administrative support to the Director of Adoption Services, Clinical Director, Clinical Adoption Supervisors, and all staff. This position reports to the Director of Adoption Services.

• Assist pre‑adoptive families in meeting all requirements to become pre‑adoptive parents
• Manage annual events and special event planning, including designing invitation and event registration and donation website (Bloomerang/Qgiv), and in‑kind solicitations
• Create/layout and mail event invitations, certificates and newsletters
• Assist in the management of Bright Futures’ website and other social media
• Conduct application process and review for families seeking to adopt from foster care
• Assist with tasks related to the state mandated training for pre‑adoptive families, including managing access to Google drive
• Manage IFamily
  
  Net (the DCF computer system) for full‑time staff, including initiating background checks and law enforcement checks, entering dictation, uploading supporting documents and entering assessments
• Manage DCF referrals, including tracking all referrals, accepting referrals and submitting completed assessments
• Create, maintain and keep adoption files up to date and in accordance with applicable regulations
• Prepare information packets and other promotional materials
• Maintain databases and track client information
• Provide outreach and marketing to the community regarding program services
• General clerical duties including photocopying, faxing and mailing
• Attend staff meetings as needed and record and distribute minutes of meetings
• Enter payroll
• Answer the telephone, gather needed information from the caller and transfer line to the answering service or other staff as needed
• Manage Sign Now which is an online document completion system
• Work closely with collaterals to obtain medical records and other references for child assessments
• Request medical records for newborns and birth parents
• Assist in obtaining Mass Health benefits for newborns
• Request birth certificates
• Handle assigned financial tasks, including tracking revenue received (infant and DCF), donations received, processing bill payment, and tracking credit card expenses
• Attend all appropriate training sessions required by RFK Community Alliance
• Perform other reasonable duties as requested by the Director of Adoption Services

• The Office Manager must demonstrate strong organizational skills, be detail oriented and have strong written and verbal communication skills
• Passion for event planning
• Ability to take initiative, be a quick learner, flexible, culturally competent, and able to work independently
• Bachelor’s degree preferred
• Some knowledge of or connection to adoption
• Experience with Microsoft Word, Excel, File Maker or other similar database technology, One Drive, SharePoint and social media outlets
• Knowledge of filing and record keeping systems and the operation of standard office equipment
• Must have access to a reliable vehicle

6 months (July 2026 through early January 2027)

30 hours per week

RFK Community Alliance provides high‑quality care and support to people and families facing complicated challenges. As a multi‑service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support.

We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.

At RFK Community Alliance, we’re dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn’t happen by accident, it’s by design. Together we are the designers. We believe that a diverse and inclusive workplace makes…