Residential Office Manager

Salary Range: $47,840 - $51,480

We are seeking a highly organized, detail-oriented, and mission-driven Office Manager to provide administrative oversight and operational support for our Residential and Educational Clinical Services programs. This position plays a vital role in ensuring the smooth day-to-day functioning of multiple program sites while supporting staff, leadership, families, and community partners.

The Office Manager serves as a central point of coordination for communications, scheduling, compliance tracking, reporting, and office operations. The ideal candidate is proactive, adaptable, and able to manage multiple priorities in a fast‑paced human services environment while maintaining professionalism and confidentiality.

• Coordinate and schedule team meetings, committee meetings, and program events, including preparing agendas, materials, and communications
• Maintain and organize program calendars, clinical schedules, distribution lists, and organizational charts
• Support data collection, reporting, auditing, and recordkeeping to ensure compliance with agency and regulatory standards
• Prepare correspondence, reports, presentations, and other documentation for operational and programmatic needs
• Serve as a liaison for families, school districts, stakeholders, contracted providers, and community partners
• Support onboarding and offboarding processes and collaborate with IT and other departments on system access, software implementation, and staff training
• Maintain compliance-related records and assist with COA/EEC audit preparation and tracking
• Coordinate communications and required notifications to families and collateral contacts
• Assist with admissions processes, client documentation, and tracking systems
• Oversee office operations including inventory management, supply ordering, petty cash processing, and vendor coordination
• Support division-wide events, committee participation, newsletters, and staff communications
• Collaborate with leadership teams to maintain accurate data sets and follow-up tracking for incidents, investigations, and action items

• Minimum of 3 years of office administration or office management experience required
• Associate degree preferred
• Strong organizational, multitasking, and time‑management skills
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Office, spreadsheets, reporting systems, virtual meeting platforms, and database management
• Ability to work independently, prioritize competing demands, and maintain confidentiality

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance
• Employer paid life insurance
• Employer paid Short‑ & Long‑Term Disability
• Retirement Plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

RFK Community Alliance provides high‑quality care and support to people and families facing complicated challenges. We are committed to equity, diversity, and inclusion, and we do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA