Automotive Internet Sales​/Business Development Agent; BDC

Position: Automotive Internet Sales/Business Development Agent (BDC)
Ron Bouchard's Auto Stores | Massachusetts

Ron Bouchard's Auto Stores is hiring a high-energy, results-driven Automotive Business Development Representative (BDC Agent) to join our growing team. This is a great opportunity for individuals with experience in customer service, call centers, internet sales, or appointment setting who are looking to build a career in the automotive sales industry.

We are currently seeking candidates for both opening and closing shifts!

Key Responsibilities

• Handle high-volume inbound and outbound leads via phone, email, and text
• Respond to internet sales inquiries quickly and professionally
• Set and confirm sales appointments and test drives
• Follow up with unsold prospects and active leads to drive conversions
• Maintain accurate customer records in CRM systems
• Deliver an exceptional customer experience from first contact to showroom visit
• Communicate effectively with sales managers regarding lead activity and customer needs
• Consistently meet or exceed appointment-setting and conversion goals

What We're Looking For

• Strong background in customer service, BDC, call center, or inside sales
• Excellent communication and follow-up skills (phone, email, text)
• Ability to multitask, stay organized, and work in a fast-paced environment
• Positive attitude with a goal-oriented and team-focused mindset
• Sales or automotive experience is a plus, but not required

Compensation & Benefits

• Competitive pay with performance-based incentives/bonuses
• Paid Time Off (PTO) + paid holidays
• Health, Dental, and Vision Insurance
• 401(k) & Roth 401(k) with company match
• Employee vehicle purchase and service discount programs
• Ongoing training and career development opportunities

Why Join Ron Bouchard's Auto Stores?

• Family-owned and operated for over 30 years in Massachusetts
• Multiple locations across Auburn, Lancaster, and Fitchburg
• Strong focus on internal promotions and career growth
• Supportive, team-oriented culture built on integrity, trust, and performance
• Opportunity to grow into Automotive Sales Consultant, BDC Manager, or Leadership roles

Ron Bouchard's Auto Stores is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, or disability.