Customer Service ​/ Inside Sales

Customer Service / Inside Sales Representative

Eastern Industrial Automation is a well-established international industrial distributor of mechanical, automation, pneumatic, hydraulic products offering a broad offering of engineering services and system design solutions. We are currently seeking a customer service / inside sales representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.

Salary range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

Essential functions:

• Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
• Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
• Provide technical feedback to meet customer requirements.
• Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
• Visit customers when needed, including delivering needed supplies.
• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

Specific education, job knowledge, skill and ability:

• Solid work history.
• High school diploma required. Additional training, certifications, education a plus.
• At least 1
  -2 years of customer service / inside sales experience in same or similar environment.
• Valid driver's license.
• Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
• Willingness and ability to quickly learn our product line.
• Strong computer skills – ERP, MS Office products. Knowledge of One Drive a plus.
• Excellent multi-tasking, organizational and communication skills.
• Desire to work within a team with a cooperative and positive attitude.
• Ability to lift 25 – 50 pounds.