Customer Service Supervisor

Overview

DSV - Global transport and logistics

Location:

USA - Lancaster, 35 Technology Pl

Division:
Solutions

Job Posting

Title:

Customer Service Supervisor - 107150

Time Type:
Full Time

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information. Our recruiters have an  or  email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Position summary

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor trains CSRs for daily operations and must have a solid understanding of manufacturing, planning, and transportation.

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively uses data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement opportunities
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including performance feedback, training, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings to the customer
• Reviews, updates and maintains standard operating procedures (SOPs)
• Meets or exceeds all team KPI's for Customer Service
• Conducts project work as required

Other duties (Site Specific)

• May be required to work hours outside of set schedule dictated by business needs
• Performs other duties as assigned

Supervisory responsibilities

• Ensures direct reports deliver projects within scope and on time and meet customer expectations
• Manages team vacations schedules and workload to assist in project prioritization
• Development of direct reports
• Responsible for employment decisions regarding staff and performance management

Minimum required qualifications

• Education and/or Experience
• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months; conditions can range from mild to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources  If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.

Start here. Go anywhere.

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