Customer Relation Specialist

Benefits

• Employee Stock Ownership Program (ESOP)
• Employee Stock Option Program
• Dental insurance
• Employee discounts
• Health insurance (Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000)
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Life Insurance ($10,000 Life Insurance Policy paid in full by the company)
• 401K Plan (All administrative fees are paid by the company)
• Paid Time Off (Competitive paid time off policies)
• Employee Discount (Generous employee discount on ALL merchandise)

Retail Customer Service Office Duties

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

• Ability to sit, stand, bend, stoop, and reach regularly

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

• Full-Time/Regular