Service Department Scheduler

Service Department Scheduling Representative

Immediate availability for individuals that are highly productive excel in customer service! We are seeking energetic individuals to join our thriving and fast-paced Business Development Team as a Service Department Scheduling Representative. You will be required to contact and follow up with our service customers and improve customer retention. Daily duties consist of inbound calls, high volume outbound calls and helping customers through the dealerships service process.

In this role, you will be the link between our service customers and the service department. You will assist the customer by scheduling their vehicle for service. You will be on the phone most of your day, so a strong passion for helping customers and developing your skills is crucial. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

In addition to your service scheduling responsibilities, this role also splits time supporting our service department as a service cashier, based on business needs. Duties include collecting customer payments, balancing the drawer, light office work such as filing and scanning, and keeping our customer waiting area stocked and welcoming. Come and see what we have to offer!

At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Benefits include medical, dental, and vision insurance; life insurance; 401(k) savings plan with 4% employer match; paid vacation; six company holidays; paid training; ongoing professional development; employee discounts; closed on Sundays;
Saturday lunches provided; legacy company (over 100 years in business); employee pot-lucks, luncheons, and team activities; tight-knit and inclusive culture; internal career progression and promotions; custom and competitive wage plans; and long-term job security.

Responsibilities include answering customer calls and establishing follow-ups with service appointments; responding quickly to internet and phone inquiries using email, scripts and templates; providing customers with initial product information and directing them to the appropriate dealership resources; follow up calls with customer after service visit; participating in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management;

utilizing CRM tracking system daily; collecting customer payments and balancing the cashier drawer; completing light office duties such as filing and scanning; and maintaining the customer waiting area, including coffee service and general upkeep.

Qualifications include at least one previous role based in customer service experience; excellent teammate with collaborative attitude and eagerness to improve; prompt and courteous demeanor; positive and hardworking personality; strong computer skills; previous call center experience is a HUGE PLUS; valid driver’s license; and willingness to submit to a pre-employment background check and drug screen.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.