Closed Compliance & Quality Specialist

``` [Closed] Compliance & Quality Specialist

Sunday, Mar 22 2026

American Collection Systems, Inc. has been a leader in third‑party collections for over 50 years. We are seeking a Compliance & Quality Specialist to support our commitment to professional, service‑focused collections and operational excellence. This role is responsible for helping monitor compliance with applicable laws, client expectations, company procedures, and internal workflows. Hourly pay or salary is negotiable based on applicable skills and experience.

ACS offers bonuses to top performers and to team members who demonstrate initiative beyond their core job responsibilities.

The Compliance & Quality Specialist is responsible for reviewing collection calls, monitoring account handling practices, evaluating internal procedures, and helping ensure workflows within our collections software align with company standards and applicable requirements. This position plays an important role in identifying compliance risks, promoting process consistency, supporting employee coaching, and improving operational quality across the organization.

This role is ideal for a detail‑oriented professional who can work independently, communicate findings clearly, and help strengthen day‑to‑day compliance and quality practices in a small business environment.

• Review recorded and live collection calls for quality and compliance
• Monitor team activity for adherence to company procedures and applicable laws and regulations
• Review account notes, communication practices, and payment handling processes for accuracy and consistency
• Evaluate workflows and task settings within collections software to identify gaps, risks, or inefficiencies
• Assist with reviewing and improving internal procedures and operational controls
• Document findings, trends, and areas requiring corrective action or additional training
• Work with leadership to support coaching, process improvement, and risk reduction
• Help maintain a professional, customer‑service‑focused approach in all account resolution activity

• Must be a U.S. citizen or have a valid work visa
• Must be of legal working age

• Strong attention to detail
• Sound judgment and discretion
• Organization and follow‑through
• Clear written and verbal communication
• Ability to review calls and documentation objectively
• Basic to intermediate computer skills
• Ability to identify process issues and recommend practical improvements

Full‑time or Part‑time

Negotiable based on skills and experience

• Lancaster, OH 43130:
  Reliably commute or plan to relocate before starting work (Required)

• High school diploma or equivalent (Required)

• Third‑party collections: 1 year (Preferred)
• Quality assurance, compliance, auditing, or call review: 1 year (Preferred)
• Customer service or collections operations: 1 year (Preferred)
• Microsoft Office applications: 1 year (Preferred)

(614) 410‑6271 Main Office
(800) 561‑9118 Toll Free
(567) 401‑4091 Sales Office