FOH MANAGER

Position Summary:

The Front of House Manager will oversee and direct a successful restaurant operation. The ideal candidate knows the front of house and guest-facing restaurant operations backward and forward and can anticipate problems before they occur.

Core Values:

• Hospitality
• Humble
• Hustle
• Teamwork
• Constant Improvement

Schedule Expectations:

• Variable shifts and days
• 32-40 hour work week
• Evening, weekends, and some holidays, required

Desired Attributes:

• Solution Seeker
• Dedicated Self Starter with Strong Work Ethic
• Growth Oriented, Results Focused and Quality Driven
• Committed to Standards
• Adaptable
• Smile, friendly, helpful, hospitable with genuine desire to help others
• Persistent and Resilient
• Always a learner
• Committed to Greater Good

Education and Experience:

• High School diploma or equivalent required
• College a plus
• Food Safety Level 2 Certification required (will train)
• Responsible Service of Alcohol Certification required (will train)
• 2 Years of relevant front of house/dining room experience, required

Job Description:

Are you looking to join and grow with an already-successful restaurant operation with over 35 years of experience and recognized as a Top 100 Independent Pizzeria?

We are looking highly energic Front of House Manager to oversee and direct a successful restaurant guest-facing operations. The ideal candidate is a self-motivated individual who balances fun with attention to quality, responsible service of alcohol, and creating an amazing guest experience

A successful Front of House Manager knows the restaurant operations backward and forward and can anticipate problems before they occur.

General Job Expectations:

• Lead, manage, and hold accountable all direct reports
• Autonomy to meet the goals of the role position and company, bring value and process improvements.
• Execute the company's core focus - Proud to always serve unmatched quality in both pizza and experience - in all areas of responsibility.
• Maintain fast, accurate service, and positive guest relations; ensure products are consistent with company quality standards.
• Review sales, activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate operations, service, menu, restaurant environment, cleanliness standards, management development service style/system, food safety and internal marketing initiatives.
• Minimize security threats, shrinkage, and profit loss through regular audits, develop loss prevention procedures, and hold team accountable to security guidelines.
• Operate in accordance with all Cristy's Pizza standards of operations, handbook policies, operating policies, agreements, etc.

Core Areas of Responsibilities:

• Coordinate daily Front of House (FOH) restaurant operations.
• Execute the company's core focus - Proud to always serve unmatched quality in both pizza and experience - in all areas of responsibility.
• Manage shifts decision making and planning while upholding standard, product quality and cleanliness.
• Achieve company goals and carry out these goals in a way that protects the business and shapes the future of the company.
• Create an unmatched dining experience by delivering the highest quality food, beverage and entertainment which make memories by exceeding guest expectations.
• Serve as the expert of beverage menu knowledge and beverage presentation.
• Ensure all policies, standards of operations and procedures are followed.
• Monitor responsible service of alcohol by crew members to guests.
• Provide a fun, clean and safe guest, and team environment; including restroom cleanliness and maintenance.
• Manage every aspect of guest relations; including effectively and accurately responding to customer concerns and feedback.
• Responsible for accurate front of house inventory and ordering of all alcohol supplies avoiding customer interruption.
• Responsible for sales building and meeting labor and profitability goals.
• Follow cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities.
• Manage the full-life cycle of front of house crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination.
• Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth.
• Train your crew how to use front of house equipment, how to recognize quality products, and manage staffing front of house staffing needs.
• Write schedules for direct reports to meet the demands of fluctuating business.
• Promote a team culture and empower a talented and motivated team.
• Ensure quality standards and portion control.
• Operate in accordance with all Cristy's Pizza standards of operations, handbook policies, operating policies, agreements, etc.
• Compliant to…