Concierge
Job in
Lancaster, Lancaster County, Pennsylvania, 17622, USA
Listed on 2026-06-05
Listing for:
Willow Valley Retirement Communities
Part Time
position Listed on 2026-06-05
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant
Job Description & How to Apply Below
Part-Time Concierge Willow Valley Communities The Manor Campus | Lancaster, PA
Are you friendly, professional, and passionate about helping others? At Willow Valley Communities (WVC), we're looking for a Part-Time Concierge Team Member to become the welcoming first point of contact for our Residents and guests.
In this role, you'll help create a warm, safe, and inviting environment while supporting communication, security, and administrative needs across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team-we'd love to connect with you!
Why Join Willow Valley Communities?
* Generous PTO, plus an extra day off to celebrate your birthday
* Opportunities for career growth and professional development
* Team Member recognition events and appreciation initiatives
* Weekly pay
* And many more valuable benefits!
Compensation
$15.00 per hour (based on experience)
What You'll Do
As a Concierge Team Member, you will:
* Create a warm, welcoming, professional, and safe environment for Residents and guests
* Greet visitors, determine the purpose of their visit, and direct them appropriately
* Answer and route incoming phone calls, take messages, and manage voicemail transfers
* Communicate with Team Members using two-way radio systems
* Stay informed on WVC resources and updates to provide accurate information
* Manage key boxes, issue keys securely, and assist with Resident move-out processes
* Respond to emergency calls and alarms, coordinating communication and dispatch as needed
* Collaborate with the Manager on Duty, Maintenance, Team Leaders, and other departments
* Process guest room reservations and assist with check-in/check-out procedures
* Coordinate transportation scheduling and reservations
* Submit maintenance and IT requests
* Receive, sort, and distribute mail, packages, and floral deliveries
* Operate office equipment and maintain necessary supplies
* Collect payments and reconcile daily cash receipts
* Perform general administrative tasks such as typing, copying, scanning, and filing
* Maintain knowledge of daily Concierge Desk procedures and responsibilities
What You Bring
* Proficiency in Microsoft Office
* High school diploma or GED required
* 1-3 months of related experience preferred (or equivalent combination of education and experience)
* Strong communication, organization, and customer service skills
* A positive, team-focused attitude
Schedule
* 4:00 PM - 8:00 PM
* Tuesdays and Wednesdays
* Every other weekend
* Every other holiday
Location
The Manor Campus Lancaster, PA
If you're looking for a rewarding role where you can make a meaningful difference every day, apply today and become part of the Willow Valley Communities team!
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