Licensing Officer ; Administrative Officer

Overview

Do you have the skills and experience to supervise a team that supports fairness and compliance in the insurance field? Apply for this Administrative Officer 1 position and serve as a Licensing Officer 1 with the Pennsylvania Insurance Department’s Bureau of Licensing and Enforcement, Licensing Services Division. This role offers the opportunity to support important licensing processes that protect consumers across the Commonwealth.

Your work will guide a dedicated team and contribute to efficient service for specialty insurance licensing applicants.

• Supervise staff:
  Manage receipt, processing, and evaluation of specialty insurance licensing applications; determine work priorities; evaluate staff performance; provide training; and perform other supervisory duties.
• Evaluate processes:
  Analyze and review work processes, identify issues, and recommend improvements; research special projects for the Bureau.
• Manage inquiries:
  Oversee public email inquiries and ensure staff provide timely and accurate responses; manage responses to written and verbal inquiries referred by the legislative office.
• Professional communication:
  Attend and lead meetings, make oral presentations, prepare complex or sensitive correspondence for the Bureau Director’s signature; testify at formal administrative hearings as necessary.
• Business name review:
  Manage and oversee the business entity and fictitious name approval process; liaise with other departments and bureaus to resolve issues.
• System guidance:
  Work with the IT department and vendors to resolve technical issues and ensure enhancements support workflow needs.

• Full‑time employment.
• Work hours are 7:30 AM to 4:00 PM, Monday–Friday, with a 60‑minute lunch.
• Telework:
  Part‑time telework up to three days per week may be available, subject to change and conditions of secure high‑speed internet and approved Pennsylvania location. Otherwise, report to headquarters in Harrisburg.

Minimum experience:

Two (2) years of experience in varied office management or staff work; and a bachelor’s degree; or any equivalent combination of experience and training.

Other requirements:
Must meet the Pennsylvania residency requirement and be able to perform essential job functions.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.