Clerical Supervisor

THE POSITION

The Clerical Supervisor 2 position with the Department of Revenue offers a chance to lead a busy and important part of the Pennsylvania State Lottery. You will guide a team that helps keep accounting work accurate and dependable for retailers across the state. This role allows you to make a strong impact by supporting fair, clear and timely service. Your leadership will help keep Lottery operations moving smoothly every day.

This role oversees clerical operations that support the accounting of scratch‑off tickets and the services provided to retailers. The work involves leading staff, reviewing complex accounting tasks and ensuring accurate processing across the section. As a Clerical Supervisor 2, you will perform the following duties:

• Team Leadership:
  Supervise clerical staff and guide daily work to ensure accurate processing of accounting tasks
• Document Review:
  Check forms, files and system entries to confirm that information is complete and correct
• Retailer Support:
  Respond to calls and emails and provide clear information to help resolve questions and issues
• Account Adjustments:
  Process credits and corrections in the Lottery systems
• Data Verification:
  Compare figures across systems and confirm accuracy before sending accounts for collection action
• System Management:
  Explain instructions on processing methods and procedures to clerical staff, field staff, and retailers

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday‑Friday, with a 30‑minute lunch
• Telework:
  This position does not offer the option to telework
• Salary:
  In some cases, the starting salary may be non‑negotiable
• Applicants will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training

• You must be able to perform essential job functions

• Call center experience
• Customer service experience

Pennsylvania law provides employment preference for qualified veterans for appointment to many state and local government jobs. For more information about veterans’ employment preferences, please consult the appropriate resources.

711 is the telephone number for telecommunications relay services for individuals who are deaf, hard of hearing, or have speech disabilities.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.