Clerical Officer - Children and Families

Clerical Officer – Children and Families Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

As a Clerical Officer within Children and Families Services, you will provide essential administrative support that helps ensure children, young people and families receive high‑quality care and support across our communities. Working alongside Health Visitors, Community Nursery Nurses and wider multidisciplinary teams, you will play a key role in maintaining efficient service delivery and accurate record management.

• Part‑time, Permanent
• Based between Drumchapel Health Centre & Plean Street Clinic
• Shift Pattern:
  Monday – Thursday 09:00 – 15:00 and Friday 09:00 – 14:42

• Provide clerical and administrative support to Children and Families teams, ensuring an efficient and effective service
• Manage telephone enquiries, take messages and direct calls appropriately while delivering excellent customer service
• Arrange appointments, meetings, room bookings and interpreter services as required
• Input, maintain and retrieve information accurately from electronic systems and databases
• Process incoming and outgoing mail, scanning, filing, photocopying and document management activities
• Support records management, archiving processes, procurement activities and stock control procedures
• Assist with the preparation of reports, correspondence, meeting documentation and statistical information

• Standard Grade English or equivalent qualification
• Good keyboard skills with the ability to accurately input and maintain information
• Strong written and verbal communication skills with a professional and courteous approach
• Experience of working within an office or administrative environment and using office systems and equipment
• Proficiency in Microsoft Office applications, particularly Microsoft Word
• Ability to prioritise workload, work independently when required and use initiative appropriately
• Ability to work effectively as part of a team while maintaining confidentiality and professionalism at all times

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.