Clerical Assistant 2 - Lancaster County Assistance Office

Build a meaningful career as a Clerical Assistant 2 with the Department of Human Services at the Lancaster County Assistance Office. This position gives you the chance to support essential administrative work that keeps community services running efficiently. Your efforts will help ensure accurate case records and dependable communication. Become part of a supportive team focused on quality and integrity.

This role supports office operations that ensure clear processing of applications, case updates, and client communication for public assistance programs. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Access CIS menus to complete file clearance, register applications, and update case grant records
• Case Initiation: Enter client information into staging areas to prepare cases for Income Maintenance activities
• Case Maintenance: Perform data entry of demographic updates, process OTI actions, and reconcile case information
• Reapplication Tasks: Compile forms, prepare letters, send notices, and process IEVS data for recertification
• Benefit Monitoring: Use EBT systems to review card activity, investigate issues, and help resolve benefit distribution problems
• Document Control: Follow audit procedures to track, secure, issue, and dispose of controlled documents and supplies

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster, PA.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• Graduation from high school;or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Lancaster County. If no eligible candidates who live within Lancaster County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is…