Clerical Assistant 2 - York County Assistance Office

The Department of Human Services, York County Assistance Office, is looking for an enthusiastic Clerical Assistant 2 who enjoys steady and meaningful work. In this position, you will support essential programs by keeping information organized and assisting customers and staff. Your role helps the office run efficiently and ensures timely service to the community. Bring your attention to detail to a job where every task matters.

This position provides clerical support for all programs administered by the York County Assistance Office to help maintain accurate records, organized workflows, and responsive customer service. The work includes entering information, handling inquiries, filing documents, and supporting office needs as directed. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Input information from source documents into CIS, Mapper, and other automated systems
• Information Inquiry: Access automated systems to obtain needed details for staff or case processing
• Record Filing: File documents and case records and conduct purges according to retention schedules
• Customer Contact: Handle phone calls and in-person inquiries and direct individuals to the correct staff member
• Material Distribution: Review, sort, and distribute mail, printouts, messages, logs, and cleared files
• Supervisor Communication: Discuss procedures, share suggestions, and address job-related concerns with the supervisor

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York, PA.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
  or
• Graduation from high school;
  or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within York County. If no eligible candidates who live within York County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency…