Senior Manager, Operational Excellence; Workforce Strategy & Planning , NY; Pittsburgh

Senior Manager, Operational Excellence (Workforce Strategy & Planning)

Locations:
New York, NY;
Pittsburgh, PA;
St. Louis, MO

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – Blink Rx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

Blink Rx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first‑of‑its‑kind centralized platform. With Blink Rx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Patient Services Operations team is at the center of Blink's mission to deliver exceptional patient experiences s senior leadership role on the Operational Excellence team is responsible for evolving our workforce strategy, building a scalable Workforce Management capability, and driving operational performance across contact center and pharmacy operations. This role will help shape how Blink scales by ensuring the right people, processes, and planning mechanisms are in place to support growth while maintaining exceptional patient experiences.

You will partner closely with Operations, Product & Engineering, Data, Finance, and HR to solve complex business problems, optimize workforce planning and resource allocation, and lead strategic initiatives that improve operational performance. The ideal candidate is an analytical, execution-oriented leader who leverages data, structured problem-solving, and operational excellence principles to deliver measurable business results. Success in this role requires equal strength in analytical problem-solving, operational leadership, and workforce strategy, with the ability to move seamlessly between executive planning and hands‑on execution.

• Workforce Strategy & Planning:
  Develop and evolve Blink's workforce and network strategy across Patient Services Operations, including workforce models, staffing structures, capacity planning frameworks, and hiring strategies that balance cost, redundancy, quality, scalability, and patient experience.
• Workforce Management Leadership:
  Build and lead a scalable Workforce Management function responsible for forecasting, scheduling, capacity planning, intraday management, workforce reporting, and resource optimization across contact center and pharmacy operations. Develop the organizational structure, processes, and talent needed to support future growth.
• Operational Excellence & Problem Solving:
  Identify opportunities to improve operational performance, workforce efficiency, and organizational effectiveness. Lead structured problem‑solving efforts and implement sustainable solutions across people, process, and technology to improve efficiency, scalability, and service quality.
• Analytics & Decision Support:
  Leverage data to identify trends, forecast demand, evaluate workforce performance, and quantify improvement opportunities. Develop dashboards, KPIs, forecasts, and business cases that inform decision‑making and help leadership prioritize investments and resources.
• Strategic Initiatives & Cross‑Functional Execution:
  Lead high‑priority initiatives from concept through implementation, partnering with Operations, Product & Engineering, Data, Finance, and HR to drive measurable business outcomes and organizational scalability.
• Technology & Automation:
  Partner with Product, Engineering, and Data teams to implement workforce management tools, reporting capabilities, and automation solutions that improve forecasting accuracy, operational…