Fleet Client Services Specialist II

Job Description

Hourly base pay rate is $18.17 - $27.31 per hour. The rate may vary within the range based on location and the selected candidate’s knowledge, skills, and abilities. The position may also include additional compensation such as commission and incentive programs. This is a flexible work option; candidates must live within the specified area and travel within the city, state, or region.

The job is located within 160 miles of Allentown, PA. Cox Automotive is an Equal Employment Opportunity employer and does not sponsor visas for this role.

• Manage the full lifecycle of maintenance transactions from origination until the customer unit is in the custody of the repair technician.
• Document and record all customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service on all internal and external calls.
• Obtain customer approval for all repairs and services.
• Proactively contact customers to schedule preventative maintenance and drive repeat business.
• Collaborate with Field Operations to schedule technicians, ensuring a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent workflow for technicians.
• Continuously improve dispatching and service scheduling capabilities.
• Perform additional duties and special projects as assigned.

• High School Diploma/GED and 3 years of related experience.
• Alternatives: a degree or certification beyond a HS diploma coupled with up to 1 year of experience, or 5 years of related experience.
• Excellent verbal and written communication skills.
• Proven ability to collaborate cross‑functionally and build positive relationships.
• Excellent organizational and multitasking abilities.
• Strong Excel and data entry skills with the ability to learn new platforms such as Web Wrench, Mobile Frame, and RO Writer.
• Common knowledge of trucking industry and experience with fleet maintenance or automotive/trucking is beneficial.
• Self‑direction and teamwork skills.
• Strong problem‑solving skills and exceptional follow‑through.

All applicants must pass a pre‑employment drug test. Cox Automotive is a drug‑free workplace and prohibits the possession, use, or being under the influence of illegal drugs during work hours, on company property, and in company vehicles.

• Minimum 6.67 hours of paid time off per month.
• 7 paid holidays each calendar year.
• Additional paid leave options: bereavement, time off to vote, jury duty, volunteer, military, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off for sick leave, parental leave, flexible vacation, wellness days, or PTO.

Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other protected characteristic. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship is available for this position.