Architectural Specialties Project Coordinator

Architectural Specialties Project Coordinator Job

Reporting to the Architectural Specialties, Project Coordination Supervisor, this role is an integral part of the team that interfaces with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions. What's in it for you! Develop cross-functional relationships Help shape customer experiences Work within a collaborative team environment

What You'll Do

• Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing.
• Utilize SAP system to manually create sales orders.
• Utilize Salesforce system to process Quote to Order orders.
• Utilize Salesforce system to update order status that is linked to the Domino tracker.
• Provide excellent communication to customers related to their order status from order receipt to order shipment.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Create positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other adhoc requests.
• Ability to identify and offer alternatives to resolve problems.
• Facilitate claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP.
• Utilize Newforma project management software to maintain accurate project status.
• Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented.
• Develop strong relationships with internal and external customers. Internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC.
• Support submittals sample process as needed.
• Identify and participate in process improvement activities.
• Support IT projects related to order processing and acquisition integrations.
• Ability to work in a team environment, cross train and provide coverage as needed.

What will make you successful

• Superior verbal and written communication/customer service skills.
• A commitment to consistently exceed the customer's expectations.
• The ability to learn, understand, and transfer knowledge relative to entire AS product line.
• Excellent listening skills and problem-solving skills relative to customer inquiries.
• Strong math skills.
• The ability to prioritize your workload and perform multiple tasks at once is key.
• The ability to maintain a positive attitude and work effectively within a team environment.
• The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement.
• Ability to adjust schedule to meet business needs.
• Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook

Qualifications

• High school diploma/GED
• At least 2 years of administrative or customer service experience; call center experience preferred.
• SAP experience preferred.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees. We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play.

It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders.

Our Sustainability Ambition "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to:
Engaging a diverse, purpose-driven workforce;
Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
Being a catalyst for change…