Executive Director, Personal Engagement

Position: Executive Director, Intelligent Personal Engagement
## Executive Director, Intelligent Personal Engagement Apply remote type:
Hybrid locations:
USA
- Pennsylvania
- North Wales (Upper Gwynedd) time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 22, 2026 (13 days left to apply) job requisition :
R405663
** Job Description
** As our company accelerates its adoption of artificial intelligence, we are evolving into an organization powered by intelligent products, agentic workflows, and agile teams. To deliver measurable business value, we are transforming how our customer-facing teams and service channels connect with healthcare professionals and patients.

The Executive Director, Personal Engagement is a senior leadership role within the Digital Human Health (DHH)/ Digital Content & Customer Experience Capabilities (DCCE) team. This leader will define the strategy for our Personal Engagement product ecosystem—encompassing sales and sales operations, customer service, patient CRM, and all associated AI capabilities and agents.

Operating at the highest level of complexity, ambiguity, and cross-functional impact, you will lead the shift toward a digitally augmented, AI-powered commercial execution model. You will align senior stakeholders across the enterprise, drive major technology investment decisions, and sponsor enterprise-wide transformations to ensure our field forces, service agents, and patient touchpoints deliver highly optimized and impactful user experiences.
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* Primary Responsibilities:

*** Define and drive enterprise strategic direction for the Personal Engagement product line, encompassing Face-to-Face (F2F) sales, sales operations, customer service, patient CRM, and the integration of next-generation AI agents.
* Set the strategy for the evolution of commercial capabilities, driving the transformation of Sales/CRM, customer service, and patient engagement platforms from static systems of record into a unified, AI-powered ecosystem. Champion the shift toward intelligent, product-driven solutions that leverage agentic workflows and predictive insights to deliver hyper-personalized patient journeys, proactive service resolutions, and a highly optimized, digitally augmented field force.
* Drive cross-functional alignment across business engagement, product management, architecture, engineering, analytics, and data teams to ensure integrated delivery of personal engagement capabilities.
* Sponsor enterprise transformation and operating model changes, championing the adoption of agentic workflows, remote engagement capabilities, and AI-driven field suggestions to navigate the evolving sales and marketing landscape.
* Lead the operating model and governance approach for broader Adobe stack evolution relevant to this scope, including scalable role design, access models, enablement, and cross-product administration as capabilities expand across Adobe platform.
* Monitor the evolution of AI, customer engagement, and marketing technology trends—and translate emerging capabilities into strategic recommendations for how our platforms, operating model, and solutions should evolve to deliver greater business value, scalability, and customer impact.
* Provide thought leadership on how advances in AI, agentic workflows, and connected platform capabilities should inform product direction, roadmap priorities, and enterprise solution design across customer intelligence, orchestration, and measurement.
* Shape long-term investment priorities, roadmap tradeoffs, and resource strategy for the product line, ensuring alignment to enterprise priorities and measurable business outcomes.
* Partner with senior executives and enterprise stakeholders to translate strategic priorities into an executable, scalable roadmap with clear governance, adoption, and operating discipline.
* Lead through multiple layers of leadership and/or through influence across highly matrixed teams, while shaping talent strategy, leadership capability, and organizational readiness for a more AI-enabled and data-driven operating model.
** Education Minimum Requirement
*** Bachelor’s Degree in Science, Technology, Business, Information Systems, or a related field.
** Required Experience…