Manager, Support Services & Vendor Operations

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

• Vendor Management:
  Own the day‑to‑day and strategic relationships with key vendors. Establish SLAs, KPIs, governance cadences, and escalation paths to ensure vendor performance, accountability, and value.
• Print & Mail Operations:
  Lead the Mailroom team in the end‑to‑end management of print and mail fulfillment across the organization. Develop and maintain a detailed unit‑cost model for every key print artifact to ensure full transparency into print and postage spend. Continuously identify, evaluate, and execute opportunities to reduce overall expense. Manage the print/mail vendor, ensuring SLA adherence, invoice accuracy, and alignment of vendor capabilities to evolving business needs.
• Returned Mail Oversight:
  Establish operational controls over the returned mail process to ensure undelivered mail is tracked, dispositioned, and resolved in a timely manner. Perform a root‑cause analysis to quantify the drivers of returned mail volume and partner with various functions in the organization to address upstream issues. Drive measurable, sustained reductions in returned mail volume while mitigating downstream impacts to policyholder communications, compliance, and expense.
• Imaging Services & Intake Automation:
  Lead the Imaging Services team in the handling, scanning, and routing of all inbound correspondence received via mail, email, and fax across the organization. Develop and maintain deep institutional knowledge of the automated, semi‑automated, and manual routing capabilities in use today (including proprietary and vendor‑supported automation capabilities) ensuring routing logic, business rules, and exception handling are fully documented and actively governed.
  
  Continuously identify opportunities to expand automation, improve routing accuracy, and reduce manual triage volume, while partnering with Technology, Data & Analytics, and business stakeholders to enhance intake capabilities.
• Claims Intake (FNOL/FROI) Quality & Partnership:
  Lead the Claims Services team in the accurate and timely intake of FNOL/FROI submissions received via mail, email, fax, and digital channels where automation has not yet been configured. Establish strong quality standards, controls, and feedback loops to ensure information captured at intake supports clean, efficient handoffs to downstream Claims processes. Partner with the Claims department by creating shared visibility into intake performance, resolving data quality issues at the source, and aligning on standards, expectations, and escalation paths.
  
  Continuously identify opportunities to streamline intake workflows, expand automation, and reduce manual effort while improving the quality and consistency of claims data entering the organization.
• TPA Processing & Payment Workflows:
  Oversee the timely and accurate processing of TPA‑submitted claims activity to ensure the Claims system consistently reflects reserves, payments, and claim status as managed by our TPA partners. Lead the Claims Services team in the execution of Claims Payment Request workflows, Stop/Void Payment processing, and other manual payment‑related tasks routed from Claims and Accounting.
• Accounting Services Operations:
  Lead the Accounting Services team in the accurate and timely execution of core financial transaction workflows, including check scanning & deposits, authorization/direct deposit setup, and medical provider setup.
• Process Optimization & Continuous Improvement:
  Apply process improvement methodologies to standardize procedures, eliminate waste, and document workflows as a single source of…