Architectural Specialties, Project Coordinator Job

Architectural Specialties, Project Coordinator Job

Job Output Reporting to the Architectural Specialties, Project Coordination Supervisor, this role is an integral part of the team that interfaces with customers and the sales team to actualize orders for premium and custom Architectural Specialties solutions. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing.
• Utilize SAP system to manually create sales orders.
• Utilize Salesforce system to process Quote to Order orders.
• Utilize Salesforce system to update order status that is linked to the Domino tracker.
• Provide excellent communication to customers related to their order status from order receipt to order shipment.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Create positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other adhoc requests.
• Ability to identify and offer alternatives to resolve problems.
• Facilitate claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP.
• Utilize Newforma project management software to maintain accurate project status.
• Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented.
• Develop strong relationships with internal and external customers.
• Internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC.
• Support submittals sample process as needed.
• Identify and participate in process improvement activities.
• Support IT projects related to order processing and acquisition integrations.
• Ability to work in a team environment, cross train and provide coverage as needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Superior verbal and written communication/customer service skills.
• A commitment to consistently exceed the customer's expectations.
• The ability to learn, understand, and transfer knowledge relative to entire AS product line.
• Excellent listening skills and problem-solving skills relative to customer inquiries.
• Strong math skills.
• The ability to prioritize your workload and perform multiple tasks at once is key.
• The ability to maintain a positive attitude and work effectively within a team environment.
• The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement.
• Ability to adjust schedule to meet business needs.
• Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook

Education and/or Experience High school diploma/GED At least 2 years of administrative or customer service experience; call center experience preferred. SAP experience preferred.

Physical and Mental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Why should you join Armstrong World Industries? Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal…