Senior Business Experience Plan & Administration Advisor

Responsibilities

• Partner with senior leaders to support business priorities and organizational goals
• Coordinate annual business plans, team objectives, and operational initiatives
• Track progress against strategic commitments and KPIs
• Identify process improvement opportunities and drive operational excellence
• Orchestrate cross-functional inputs and interlocks across Technology, HR, Finance, Sourcing, Risk/Controls, suppliers, and service providers
• Facilitate operating rhythms, stakeholder enablement cadences, executive reporting, and leader forums
• Contribute to executive reporting for the workforce pillar of the Technology Strategy
• Streamline operational processes and complexity to maximize efficiency and value
• Manage workforce-related operational risks through the technology workforce risk framework
• Enable scaling of Technology's global operating model through offshore delivery acceleration and capability integration
• Lead execution and implementation of business planning processes
• Design strategic plans based on forecasts and provide improvement recommendations
• Develop solutions, roadmaps, and assessments of potential business impacts
• Execute opportunities that add significant business value and achieve business goals
• Consult and influence decision makers to ensure cross-business and cross-functional alignment
• Advocate for best practices and learning plans supporting business objectives

• University/college degree, specifically a Bachelor’s degree
• Typically 8+ years of industry-relevant experience
• Knowledge of accuracy and attention to detail, analytical thinking, business process design, data gathering and analysis
• Effective communications, influencing, tactical and strategic planning, problem solving, and strategic thinking
• Specific certifications are often required for roles at this level, though none are required for this position
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
• Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Demonstrates expertise in strategic planning, operational excellence, and cross-functional collaboration to drive business priorities and achieve organizational goals. Proficient in data analysis, process improvement, and effective communication to influence decision-making and streamline operations.

• Strategic Planning
• Operational Excellence
• Data Analysis
• Cross-Functional Collaboration
• Process Improvement

• Business Process Design
• KPI Tracking
• Forecasting
• Risk Management
• Operational Risk Framework

• Effective Communication
• Analytical Thinking
• Problem Solving
• Influencing
• Tactical Planning

• Business Planning
• Stakeholder Enablement
• Executive Reporting
• Operational Initiatives
• Technology Strategy