Senior Director, Change Management Activation Lead

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

The Senior Director, Change Management Activation Lead is accountable for driving adoption and sustained behavior change across USPAH’s digital transformation initiatives. This role ensures that leaders and employees are prepared to adopt new processes, capabilities, and ways of working in a coordinated and effective manner. The Change Activation Lead partners closely with business leaders, Program Leads, and enablement functions to integrate change management into delivery plans rather than treating it as a standalone activity.

This role is also responsible for managing platform modernization, change capacity, mitigating resistance, and ensuring that transformation outcomes are realized and sustained over time.

• Own the end‑to‑end change management strategy across platform modernization and transformation initiatives.
• Partner with business and transformation leaders to align change approach to enterprise strategy and operating model goals.
• Lead change impact assessments to identify affected roles, behaviors, and organizational implications.
• Develop and execute integrated change plans spanning leadership alignment, employee engagement, communications, training, and reinforcement.
• Establish and manage a change governance model, including readiness checkpoints and escalation mechanisms.
• Partner with Program Leads to embed change activities into delivery milestones and release plans.
• Assess organizational readiness and change capacity; proactively identify and mitigate adoption risks.
• Build and enable a change network (e.g., sponsors, champions, power users) to support adoption and feedback loops.
• Partner with Communications and Training leads to ensure consistent, role‑based messaging and enablement.
• Monitor adoption metrics, qualitative feedback, and sentiment trends; adjust strategies as needed.
• Support go‑live and post‑deployment stabilization by reinforcing new behaviors and ways of working.
• Ensure change documentation, ownership, and sustainment plans are in place post‑deployment.
• Capture lessons learned and continuously improve change practices across transformation waves.
• Ability to operate in a dynamic, time‑bound transformation environment.
• Ability to support extended hours during critical deployment and go‑live periods.
• Travel as required to support leadership sessions, workshops, and readiness activities.

• Minimum of 10–12 years of experience leading organizational change management or enterprise transformation initiatives.
• Bachelor’s degree required; MBA or other advanced degree preferred.
• Demonstrated experience driving adoption across complex, multi‑workstream programs.
• Proven ability to partner with senior leaders and influence behavior change in matrixed environments.
• Certification in change management, project management, or Agile methodology (e.g., Prosci or equivalent) preferred.

• Deep expertise in organizational change management principles and methodologies.
• Strong ability to influence leaders and employees through ambiguity and transition.
• Excellent facilitation, communication, and stakeholder management skills.
• Ability to balance empathy with accountability in driving adoption.
• Strong analytical skills to assess readiness, risk, and adoption effectiveness.
• Comfort operating in fast‑paced, high‑visibility transformation environments.
• Experience with large ERP systems (SAP) a plus.

• Medical, dental, and vision care.
• Backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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