Guest Relations

Overview

Guest Relations Specialist (Part Time-Overnight Shift)

Willow Valley Communities | Guest Suites - Lancaster, PA

Are you passionate about creating memorable first impressions and delivering exceptional service? Join the Guest Suites team at Willow Valley Communities, where hospitality is more than a job-it's an experience.

As a Guest Relations Specialist, you'll be the welcoming face of our community-greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you'll help create a seamless, personalized experience that leaves a lasting impression.

Why Join Willow Valley Communities?

We believe in taking care of our team members-because you take such great care of our guests.

* Tuition reimbursement & scholarship opportunities

* Weekly pay

* Paid Time Off (including your birthday!)
* ️️ Access to premium amenities such as our on-site gym and indoor swimming pool

* Team member events & recognition programs

* And so much more!

Starting Pay: $15/hour

What You'll Do

As part of our Guest Relations team, you will:

* Welcome guests with friendly, genuine hospitality upon arrival and departure

* Manage check-ins and check-outs while answering questions and providing support

* Assist guests with luggage, packages, and transportation support when needed

* Deliver personalized service to enhance each guest's experience

* Act as a concierge-offering recommendations, directions, and reservations

* Answer calls professionally and direct inquiries appropriately

* Communicate effectively with team members using radios when needed

* Maintain a polished, professional presence at all times

* Process payments and reconcile daily reports

* Support business center and lobby upkeep

* Assist with guest use of amenities, including fitness spaces

* Follow safety, security, and emergency procedures

* Submit maintenance and IT requests as needed

What You Bring

* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

* Previous concierge or hospitality experience preferred

* Strong customer service skills and a passion for helping others

* Professional communication and problem-solving abilities

* Comfort with basic technology (Microsoft Office, etc.)

Schedule & Details

* Part-Time

* Overnight

Shift:

* 12:00 AM - 8:00 AM every Friday

* 12:00 AM - 8:00 AM every other Saturday and Sunday

Location:

Guest Suites of Willow Valley Communities
211 Willow Valley Square Lancaster, PA 17601

Be the Highlight of Someone's Stay

If you thrive in a customer-focused environment and enjoy making people feel welcome, we'd love to meet you. Join a team where your kindness, attention to detail, and dedication truly make a difference.

Apply today and start creating exceptional guest experiences with us!