Part-Time Office Administrator

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Service Center Support

We are seeking a hard‑working, innovative, detail‑oriented, and creative team player to join our Aptive team! This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records.

Pay: $20 per hour.

• Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service
• Educate customers on service expectations, appointment details, and product offerings
• Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships
• Collaborate across departments—including technicians, RPS, and office staff—to coordinate and monitor scheduling, ensuring seamless service execution and the best possible customer outcomes
• Participate in the local inventory process, including tracking deliveries and maintaining records
• Process refunds, adjustments, and billing corrections in accordance with standard procedures, while working closely with customers to resolve payment issues and clarify billing inquiries
• Assist with general office tasks and ensure compliance with service center protocols
• Monitor customer accounts for outstanding balances and assist with collection efforts
• Perform other related duties as needed

• High school diploma or equivalent
• Accounts receivable experience preferred
• Experience with CRM or customer service platforms (e.g., Zendesk) preferred

• At least 1–2 years of customer service or administrative support experience
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast‑paced environment with accuracy and efficiency
• Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite
• Strong problem‑solving abilities and a customer‑first mindset
• Comfortable working independently while following established processes and procedures