Paralegal, Subsidiary Governance

## Paralegal, Subsidiary Governance Apply remote type:
Hybrid locations:
Center Valley, PA Office time type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR0000230

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit

Summary:

The Customer Service Escalations, Sr Associate handles complex, high-impact customer issues requiring expert problem-solving and empathy. This role serves as the primary resolution point for escalated cases, collaborates with internal teams to implement solutions, and ensures customer satisfaction while maintaining Shift4’s values of Trust and Excellence.

Responsibilities:
* Own and resolve escalated customer issues related to payment processing, billing disputes, hardware/software issues, and account concerns.
* Provide empathetic, solution-oriented support across phone, email, and ticket channels.
* Partner with Risk, Product, and other teams to investigate root causes and implement fixes.
* Document case histories thoroughly and follow up to ensure complete resolution and customer satisfaction.
* Identify trends in escalations and recommend process or product improvements.
* Maintain composure and professionalism when handling sensitive or urgent situations.
* Represent Shift4’s values with every interaction.

Qualifications:

* Excellent communication and conflict-resolution skills.
* Calm, confident presence in escalated or emotional conversations.
* Experience in technical support, customer service, or account management.
* Strong analytical thinking and attention to detail.
* Comfort navigating systems, tools, and knowledge bases.
* Ability to work independently and as part of a cross-functional team.

* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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