Customer Experience Specialist

Join our team at Tippy, a technology company specializing in tipping solutions for service professionals.

• Working cross-functionally across different departments to get issues resolved
• Guide our customers to find solutions versus telling them the answer
• Spend 80% of time supporting customers by answering questions, providing guidance and suggestions, and ensuring that our partners are set up for success
• Learn and stay up-to-date with correct processes, policies, and changes that will impact customers
• Effectively leverage and communicate with internal departments to arm them with trends for ticket drivers, known issues, or bugs plus any other necessary information
• Develop deep expertise in how Tippy’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers
• Preparing kiosk and shipping duties

• Minimum of 2+ years in a customer service environment.
• Experience working with Salesforce, Jira, or similar CRM.
• Extremely comfortable speaking with people over the phone, text, and video.
• Organized and committed to taking fastidious notes and tracking customer communication.
• Coachable and take responsibility for your own development.
• Thrive in a fast-paced, constantly changing environment.
• Bonus points for prior experience at a startup and/or the professional beauty industry.

• Excellent compensation package
• Medical, dental and vision insurance
• Supportive environment with a nice and respectful culture
• Opportunity for growth
• Flexible work environment
• Paid vacation and sick time