Customer Service Representative

Description

Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.

We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.

• Order intake and processing
• Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
• Build up new business by pursuing inquiries from potential customers
• Order tracking and coordination of invoicing
• New customer account setup and management
• Payables support and management of collections
• Monthly billing cycle management
• Inventory monitoring
• Ordering of products
• Coordination with Production Team on product demand and production schedule
• Coordination with Shipping and Receiving Team on fulfillment of orders
• Other sales support and administrative duties as assigned

• Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
• Strong verbal and written communication skills, including telephone and email etiquette.
• Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
• Attention to detail and the ability to prioritize, multi-task, and manage productivity.
• Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
• Ability to gain knowledge of an extensive product line.
• Ability to self-teach and problem-solve to address customer questions and needs.
• Proficient in MS Office, especially Outlook, Excel, and Word.
• Outstanding phone and email etiquette.
• Familiarity with accounts receivable software. Brightree billing and Quick Books experience is a plus.
• Background in pharmaceuticals, DME, or medical supplies a plus.

• High School Graduate or Equivalent
• 3+ years of experience in customer service, sales support, or finance/accounting
• Fluency in Spanish a plus