Seasonal - Outdoor Pool Desk Attendant - Leola Community Pool Job Lancaster area,Pennsylvania USA,Customer Service/HelpDesk

Now Hiring:
Outdoor Pool Desk Attendants – Leola Community Pool

Join the YMCA team this summer as an Outdoor Pool Desk Attendant at Leola Community Pool! Be the friendly first point of contact for members and guests while helping create a welcoming and enjoyable pool experience.

We're looking for customer-focused individuals who enjoy working with people and supporting daily pool operations.

Schedule

Seasonal summer position
Hours available between 11:30 AM–7:00 PM, daily

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Desk Attendant maintains a supportive, positive atmosphere that welcomes and respects all and responds to member and guest needs.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

Inform customers of all aspects of the YMCA via phone or in person or be instrumental in ensuring customer gets information from correct person

Resolve problems and concerns for members and staff in a positive and professional manner

Ask every customer for a membership card or State

Accept and accurately enter receipt information in computer

Correctly register program participants using computer system

Prepare and be responsible for daily cash shift closing and follow shift change procedures

Open-Close desk area and the building depending on shift

Follow guidelines for guest procedures

Maintain cleanliness of desk area at all times

Must be knowledgeable in emergency procedures in case of fire or injury

Assist in general cleaning tasks as assigned

Help with other tasks as assigned for the good of the YMCA

LEADERSHIP COMPETENCIES:

Inclusion
Engaging Community
Emotional Maturity

QUALIFICATIONS:

Must be at least 18 years old
Proficient computer skills
Must have strong communication skills in person and over the phone
Bi-lingual English/Spanish ability is a plus
Previous experience in service-oriented or sales environment preferred
Ability to work calmly under all conditions
Use independent initiative and thinking
Work well in a team setting

WORK ENVIRONMENT & PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee may have to complete a job where repetitive motions are required.
Employee must be able to communicate effectively by speaking and listening.
The employee must occasionally lift and/or move up to 10 pounds.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.