Guest Relations

Guest Relations Specialist (Part Time-Overnight Shift)

Guest Relations Specialist at Willow Valley Communities, Guest Suites – Lancaster, PA

Are you passionate about creating memorable first impressions and delivering exceptional service? Join the Guest Suites team at Willow Valley Communities, where hospitality is more than a job—it's an experience.

As a Guest Relations Specialist, you'll be the welcoming face of our community—greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you'll help create a seamless, personalized experience that leaves a lasting impression.

This is a permanent, year-round position—not seasonal

We believe in taking care of our team members—because you take such great care of our guests.

• Tuition reimbursement & scholarship opportunities
• Weekly pay
• Paid Time Off (including your birthday!)
• Access to premium amenities such as our on-site gym and indoor swimming pool
• Team member events & recognition programs
• And so much more!

Starting Pay: $15/hour

As part of our Guest Relations team, you will:

• Welcome guests with friendly, genuine hospitality upon arrival and departure
• Manage check-ins and check-outs while answering questions and providing support
• Assist guests with luggage, packages, and transportation support when needed
• Deliver personalized service to enhance each guest's experience
• Act as a concierge—offering recommendations, directions, and reservations
• Answer calls professionally and direct inquiries appropriately
• Communicate effectively with team members using radios when needed
• Maintain a polished, professional presence at all times
• Process payments and reconcile daily reports
• Support business center and lobby upkeep
• Assist with guest use of amenities, including fitness spaces
• Follow safety, security, and emergency procedures
• Submit maintenance and IT requests as needed

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous concierge or hospitality experience preferred
• Strong customer service skills and a passion for helping others
• Professional communication and problem-solving abilities
• Comfort with basic technology (Microsoft Office, etc.)

• Part-Time
• Overnight
  
  Shift:
  • 12:00 AM – 8:00 AM every Friday
  • 12:00 AM – 8:00 AM every other Saturday and Sunday

Location:

Guest Suites of Willow Valley Communities 211 Willow Valley Square Lancaster, PA 17601

If you thrive in a customer-focused environment and enjoy making people feel welcome, we'd love to meet you. Join a team where your kindness, attention to detail, and dedication truly make a difference.

Apply today and start creating exceptional guest experiences with us!