Visitor Experience Associate, Morris Arboretum

Visitor Experience Associate, Morris Arboretum & Gardens

Job Profile

Title:

Customer Service Assistant

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities.

With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Visitor Experience Associates serve as the primary point of contact for the more than 150,000 guests who visit Morris Arboretum & Gardens each year. As ambassadors for the Arboretum, Visitor Experience Associates play a critical role in creating a welcoming, informative, and memorable experience for visitors while supporting admissions, retail, membership, and guest services operations. This position offers the opportunity to work in a world-renowned public garden while contributing to the Arboretum's mission of education, research, and horticultural display.

Visitor Experience Associates support daily operations through exceptional customer service, admissions processing, retail sales, membership promotion, and visitor engagement. This is a year-round, part-time position averaging approximately 18 hours per week. Hours vary seasonally, with increased scheduling needs during peak visitation periods. Weekend and holiday availability is required.

• Welcome and assist visitors, members, and guests, ensuring a positive and engaging experience.
• Process admissions and parking transactions accurately and efficiently.
• Operate the gift shop, including retail sales, inventory support, and customer assistance.
• Promote and sell Arboretum memberships and provide information about member benefits.
• Answer visitor questions regarding gardens, programs, events, and Arboretum amenities.
• Provide exceptional customer service and assist with resolving visitor concerns.
• Handle cash, credit card transactions and point-of-sale systems with accuracy.
• Maintain a professional and welcoming environment in visitor-facing areas.
• Support special events and seasonal programming as needed.
• Perform additional duties as assigned.

• High school diploma or GED required.
• 0-1 years of customer service experience, or an equivalent combination of education and experience.
• Friendly, customer-focused demeanor and commitment to providing exceptional service.
• Experience in customer-facing environments preferred.
• Strong attention to detail and cash-handling skills.
• Ability to communicate information clearly and professionally.
• Ability to remain calm and effective in a fast-paced environment.
• Comfortable working with computers, tablets, and point-of-sale systems.
• Ability to stand and walk for extended periods and work outdoors in varying weather conditions.
• Valid driver''s license required.
• Ability to work weekends and holidays as required.

Morris Arboretum & Gardens of the University of Pennsylvania inspires an understanding of the relationship between plants and people through education, research, and horticultural displays. Located in the Northwest section of Philadelphia, Morris Arboretum is a destination for plant enthusiasts and is home to a collection of more than 13,000 woody plants. The Arboretum also hosts special and educational events, serving as a vital part of Penn and a hub for botany, horticulture, and urban forestry.

For more information about Morris Arboretum & Gardens, visit: https://(Use the "Apply for this Job" box below)..org

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:
Revenue growth and retention through improved marketing efforts, extended services, and the development of new distribution channels. D