Medicare Center Coordinator

Req number:

Employment type:

Worksite flexibility:

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Medicare Center Coordinator to provide exceptional customer service and ensure smooth operations at our Medicare Center. This position will be Full-Time and Onsite in Lancaster, PA.

What You’ll Do

• Welcome customers into the Medicare Center and point them in the right direction to meet their needs

• Coordinate sales consultation meetings

• Maintain friendly and welcoming environment within the centers

• Work closely with the Medicare Center manager to ensure smooth operations and provide daily reports back to corporate office

• Greet and assist customers coming to the Medicare Center for sales or support

• Connect customers with the appropriate organizational resource if they are not there for Medicare sales

• Create customer accounts and enter information in the CRM system

• Set realistic expectations for wait times and alternate options available to the customer

• Maintain proper stock of sales collateral, refreshments, and other supplies at the assigned Medicare Center

What You'll Need

Required:

• Excel in a fast-paced environment

• High attention to detail

• Desire to impact customer decisions

• Enjoy a collaborative environment with management support

• Ability to attend the following paid training programs:
  Corporate orientation, online and classroom training related to our sales process/site operations, and job shadowing

• Proficient computer skills, including MS Word and Excel

• Strong verbal and written communication skills

Preferred:

• Previous sales experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Must be able to communicate with customers/team members over the phone and in person

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race,…