Global Customer Service Governance & Capability Leader
Listed on 2026-09-30
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Customer Service/HelpDesk
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Management
Quaker Houghton is seeking a Customer Service Governance & Capability Manager to establish global O2C process framework, SOPs, policies, and knowledge management to enable standardization, compliance, and operational excellence.
The role partners with regional teams and leadership to design and implement global training strategies, role-based learning paths, and certification programs, while maintaining version-controlled process documentation and scalable knowledge platforms.
As a Global Customer Service Governance & Capability Leader, you will play an important part at Quaker Houghton in PA, United States.
Are you ready to take on the Global Customer Service Governance & Capability Leader role at Quaker Houghton?
We would love to welcome a new Global Customer Service Governance & Capability Leader to our group in PA, United States.
For the Global Customer Service Governance & Capability Leader position at Quaker Houghton, we are reviewing applications now.
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