Network Student Enrollment Coordinator

Position Summary:

The Network Student Enrollment Coordinator plays a key role in supporting prospective and current families through the enrollment process at Mastery Schools. This role serves as a primary point of contact for families, helping them identify the right school option, answering questions, and providing hands‑on support with the application and re‑enrollment process. They will ensure families have a positive and welcoming experience with Mastery Schools while driving network enrollment goals through active outreach, lead management, and community relationship‑building.

Essential Job Functions:

• Facilitate network‑level enrollment outreach initiatives including phone banking, referral calls, door‑to‑door canvassing, flyering at businesses and daycares, tabling at community events, and supporting school‑based enrollment events with the goal of recruiting new students and retaining current Mastery students at priority schools.
• Build and maintain partnerships with community centers, pre‑K programs, and daycare centers in Camden to generate new student leads and promote Mastery Schools of Camden on an ongoing basis.
• Guide prospective families through the full enrollment process by sharing information about school options, supporting application completion, and facilitating a smooth handoff to school‑based operations teams for registration.
• Support active re‑enrollment efforts for current Mastery families through direct outreach, timely follow‑up, and coordination with school‑based enrollment and operations staff.
• Manage the lead cultivation process in Hub Spot by contacting interested families daily, tracking outreach activity, and meeting weekly conversion and contact goals.
• Use phone, text, email, and Live Chat (via Hub Spot and EZ Texting) to respond to inquiries from families, students, and community partners in a timely and professional manner.
• Provide accurate application support and maintain up‑to‑date records across multiple enrollment platforms, including Avela, School Mint, and Genesis. Ensure confidentiality of all student and family information.
• Produce professional written and verbal communications as needed, including family correspondence and recruitment messaging in English and Spanish.
• Maintain a positive, empathetic, and professional demeanor with families and colleagues at all times.
• Collaborate with school‑based Enrollment Coordinators, Administrative Assistants, and Network Enrollment staff to advance enrollment priorities across campuses.
• Attend all required meetings, trainings, and professional development sessions

Other

Job Functions:

• Represent Mastery Charter Schools as a knowledgeable and enthusiastic ambassador communicating the organization’s mission, school highlights, and student/family value proposition to the broader community.
• Any other duties as assigned by the supervisor.

• Demonstrated ability to provide high‑quality customer service
• Highly organized and able to manage multiple tasks simultaneously.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co‑workers, and the public.
• Creative thinker and problem solver.
• Approachable and service‑oriented.
• Demonstrated self‑awareness, cultural competence, and commitment to anti‑racist practices.
• Proficiency with Google Sheets and Outlook

• High School Diploma or GED required;
  Associate’s degree or higher a plus.
• At least one (1) year of prior experience in a high‑paced customer support or outreach role (retail, call center, reception/front desk, community organizing, etc.).
• Experience working with families and individuals from diverse ethnic, racial, and socioeconomic backgrounds.
• Experience with student enrollment, school admissions, or K–12 family engagement preferred.
• Community‑based canvassing or outreach experience is a plus

• Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with…