Field Service Engineer - Harrisburg, PA

The Field Engineer I performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

This position is located in Harrisburg, PA.

Relocation is available.

Company-paid vehicle is included.

Our salary and benefits are designed to unlock your ambition by providing medical, dental, vision, paid time off, a 401(k) plan with employer and employee contributions, life, disability and accident insurance, and tuition reimbursement.

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that help the customer run their business more efficiently.
• Maintain administrative responsibilities such as keeping customer service logs, internal service records, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process as needed and work closely with regional and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction while building a perceived partnership with the customer.
• Keep up-to-date with competitor information and market trends.
• Answer service calls independently within one year of employment.

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with web applications as well as Microsoft suite of products.
• Compliance with GEHC's standard background check, post-offer drug test, and customer access policies, including required immunizations and additional drug tests or background checks as applicable.
• Legal authorization to work in the U.S.; the position does not sponsor employment visas.
• Must have a valid driver’s license.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods. Must also reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity. Vision requirements include color, close, distance, peripheral vision, and depth perception.
• Must have and maintain a valid driver’s license.
• Willingness to be available after hours, or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID-19, some GE Health Care customers have vaccination mandates that may apply to certain GE Health Care employees.