Care Team Specialist Lawrence and Johnson County

Care Team Specialist (CTS)

Reports To:Director of Client Servicesor Care Manager

The Care Team Specialist (CTS) is a field-based leadership role responsible for supporting clients, mentoring caregivers, and ensuring high-quality service delivery. The CTS serves as a role model bydemonstratingprofessionalism, adherence to company policies, and a positive, team-oriented attitude.

This position is primarily hands-on and requires flexibility toassistwith client care, caregiver training, emergency staffing needs, client visits, and quality assurance activities.

• Current Certified Nursing Assistant (CNA) certification preferred.
• Combination of education and experience totaling at least three years in healthcare, home care, or a related field preferred.
• Current on all certifications, training requirements, and continuing education required by Right at Home and the State of Kansas.
• Experience providing personal care services in a home care or facility setting preferred.

• Ensure services are delivered according to each client's care plan.
• Provide direct client care as needed.
• Assist with care starts, client visits, reassessments, and quality assurance visits.
• Fill open shifts due to call-offs, emergencies, and urgent staffing needs.
• Communicate with client concerns and changes in condition to the appropriate office staff/caregivers and make updates to the plan of care accordingly.

• Provide hands-on training and mentoring for caregivers in the home and inthe office training room, Betty’s Place.
• Conduct caregiver support visits and coaching in the field.
• Train caregivers on safe transfer techniques and the proper use of mobility equipment.
• Maintain regular communication with new caregivers through phone, email, and in-person visits.
• Support caregiver retention efforts andparticipateinthe retention team.

• Follow and promote company policies and procedures.
• Foster a positive, respectful, and collaborative team environment.
• Provide recommendations to improve training, service delivery, and caregiver support.
• Maintain professional boundaries with clients and caregivers.
• Represent Right at Home professionally at all times.

• Participate in an agreed-upon supervisor on-call rotation.
• Assist with emergency staffing situations, caregiver call-offs, and urgent client needs.
• Work closely with the Scheduling Manager and Client Services team to ensure continuity of care.

• Complete all required documentation accurately and on time.
• Conduct client and caregiver quality audits by phone, email, and in person.
• Maintain confidentiality andcomply withHIPAA requirements.
• Follow all Right at Home policies and procedures.

• Manage inventory
• New client in-home setups
• Data review and communication
• Maintenance and problem solving

• Up to three years of CNA, Home Care Aide, or Caregiving experience preferred.
• Knowledge of safe transfer techniques and mobility equipment including Hoyer lifts, sit-to-stand lifts, wheelchairs, slide boards, transfer poles, and gait belts.
• Strong verbal and written communication skills.
• Self-motivated, organized, and able to work independently.
• Maintain a professional appearance and conduct consistent with company standards.
• Valid driver's license, reliable transportation, and ability to travel throughout the Right at Home Kansas City area. Mileage reimbursement is provided.
• Smartphone capable of using company scheduling, communication, and documentation systems.
• Attend all required meetings,training, and continuing education programs.

The Care Team Specialist may be assignedadditionalduties as needed to support clients, caregivers, and business operations.