Site Manager, Primary Care at Concord

Christiana Care's Medical Group is looking to hire a Full-Time Site Manager to support the Primary Care at Concord practice.

Primary Care at Concord Health Center is a growing family practice located at 161 Wilmington West Chester Pike in Chadds Ford, Pennsylvania. Primary Care at Concord is home to a dynamic team of Physicians, APCs, Registered Nurses, 5 Medical Assistants and Office Assistants.

Primary Care Concord Health Center | Christiana Care

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high-quality care to their patients.

• Strong operational leadership experience.
• Demonstrated success in managing operational workflows within an ambulatory setting.

• Comprehensive, First Day Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance.
  
  Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with Christiana Care providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OAs, RNs)
• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs, RNs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

• High School diploma required. Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Christiana Care is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. Christiana Care is rated by Health grades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other…