Learning Environments Specialist

Position Title:

Learning Environments Specialist

Time Type:

Full time

Position Summary and

Qualifications:

The Learning Environments Specialist is responsible for supporting all digital learning environments, endpoint, and audio visual (AV) technology deployed at the Lancaster campus, including technology in learning and research spaces, computer labs, presentation and conference spaces, and administrative/academic neighborhoods. This position combines hands-on technical expertise with pedagogical support to ensure classrooms operate reliably and that faculty have the tools, training, and guidance to use technology effectively in teaching and learning.

Reporting through the Classroom & Event Support team, the Learning Environments Specialist works in close partnership with the Academic Technology Team to plan, execute, and evaluate shared projects that enhance instructional quality and foster innovation in learning spaces. The specialist regularly collaborates with academic staff and faculty to identify needs, pilot new technologies, and develop sustainable solutions that support teaching, research, and student engagement.

Essential Duties and Responsibilities:

Classroom AV & Technology Support

* Serve as the primary on-site contact for classroom and learning space technology at Lancaster.

* Provide support for classroom and presentation space technology, including computers, projection and sound systems, and related equipment to fully support the teaching and learning environment.

* Provide remote and onsite technical support for all University endpoint devices, including computers, mobile devices, AV in classroom and presentation spaces, and other related technologies. Track incidents and service requests using the University's service management system. Regularly review and prioritize open tickets and provide status to users.

* Provides production support for on-ground special events with AV needs. Coordinate with Conference and Auxiliaries and with those hosting the event to ensure requirements are met, including event recording, live streaming, etc. Collaborate with Marketing and Communications as needed.

* Configure and install new computer equipment purchased for academic and administrative departments. Maintain an accurate inventory of university-provided computers, warranty information, user assignments, asset tagging, and asset recycling.

* Provide support for administrative, academic, and research software applications, including Microsoft and Mac OS, Microsoft Office, Google Workspace, Adobe Creative Cloud, and various other software.

* Coordinate escalation of issues requiring support from other internal teams and external vendors.

Learner Experience Design & Faculty Support

* Provide technical support and training for learning management and assessment tools, including Canvas, Respondus, and related educational technologies, to ensure effective course delivery and faculty/student success.

* Provide consultative direction to faculty in the design and development of courses for online, hybrid, and traditional delivery. Leverage technology to improve learner access and provide just-in-time learning. Provide guidance to faculty in proven instructional technology and design theory to promote teaching and learning.

* Support course development initiatives that drive revenue generation through non-credit, professional, and continuing education offerings, expanding the University's capacity to serve new learners and community partners.

* Design and provide training on instructional tools, digital content creation, and active learning strategies.

* Work to integrate classroom and online learning tools within Canvas and other platforms.

* Assist faculty in aligning course technology with learning outcomes and accessibility standards.

* Promote components of the Ignatian Pedagogical Paradigm (care for the individual, experience, reflection, action, evaluation) as it applies to course development, faculty development, and project management.

* Develop and deliver workshops, guides, and tutorials that promote effective use of instructional technologies.

Secondary

Duties and Responsibilities:

* Work with colleagues across IT on special projects. Provides client-side technical expertise to ensure that the projects meet technology requirements.

* Provides preventative maintenance services in classrooms during off-hours when classrooms are not in use.

* Serves as a technical representative for University committees and task forces.

* Other duties as defined.

Minimum Qualifications:

Required

* Bachelor's degree in instructional technology, education, information technology, or related field.

* Minimum of three (3) years of experience providing customer service, technical and AV support, preferably in a University environment.

* Familiarity with learning management systems (preferably Canvas) and academic technology tools.

* Extensive knowledge of audiovisual systems and web conferencing platforms, particularly Zoom. Understanding of AV system…